Frequently Asked Questions

Everything you need to know about shopping with Footpatrol UK.

What is the Footpatrol Launches app?

The Footpatrol Launches app is our dedicated platform for high-heat sneaker releases, allowing customers to enter draws for a chance to purchase limited-edition footwear.

How long does UK standard delivery take?

Standard delivery within the UK typically takes 3 to 5 working days. You will receive a tracking link via email once your order has been dispatched from our warehouse.

What is your return policy for online orders?

You can return any unworn items in their original packaging within 28 days of receipt for a full refund. Please note that certain limited-release items may have specific return conditions.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary depending on the destination country and will be calculated at checkout.

Can I cancel or amend my order after it has been placed?

To ensure fast delivery, we process orders almost immediately. This means we are generally unable to cancel or make changes to an order once it has been confirmed.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna, providing you with flexible ways to pay for your latest streetwear finds.